Exzio Tech LLC – Baby Diapers & Baby Care Products
Website: exziotech.com

1. What products do you sell?

We specialize in baby diapers and other baby care essentials. Our goal is to provide high-quality, comfortable, and safe products for your little ones.

2. Do you ship outside the United States?

No. At the moment, we only ship within the United States.

3. How long does shipping take?

Shipping times vary based on your location and the shipping method selected at checkout.
Typically:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery time may vary due to carrier delays, holidays, or weather.

4. How much is shipping?

Shipping costs depend on your location and the weight of your order.
You can see the exact shipping cost during checkout before completing your purchase.

5. Can I return or refund my order?

For hygiene and safety reasons:

Baby diapers are non-returnable and non-refundable once opened.

We only accept returns if:

  • You received the wrong product
  • The product arrived damaged
  • The item is unused, unopened, and in original packaging

To request a return, contact us at info@exziotech.com within 7 days of delivery.

6. What should I do if I receive a damaged or incorrect item?

Please email info@exziotech.com within 48 hours with your order number and clear photos of the issue.
We will resolve it quickly with a replacement or refund.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
Use the provided link to track your shipment in real time.

8. What payment methods do you accept?

We accept:

  • Credit/Debit Cards
  • PayPal (if enabled)
  • Digital Wallets
  • Other secure payment options shown at checkout

All payments are processed through secure, encrypted systems.

9. Can I cancel my order?

Orders can be canceled before they are shipped.
Once the item has been dispatched, cancellation is no longer possible.
Please email info@exziotech.com as soon as possible if you need to cancel.

10. Do you offer discounts or promotions?

Yes! We regularly offer special deals and seasonal promotions.
Subscribe to our newsletter or check our homepage for updated offers.

11. Are your diapers safe for sensitive skin?

Yes. Our diapers are made with soft, baby-safe materials.
However, every baby is different.
If irritation occurs, discontinue use and consult a pediatrician.

12. How do I contact customer support?

You can reach our support team anytime at:
📧 info@exziotech.com
📱 +1 347 393 4578

We usually reply within 24 hours.

13. Do I need an account to place an order?

No. You can checkout as a guest.
However, creating an account gives you:

  • Faster checkout
  • Order history access
  • Exclusive discounts

14. What happens if my package is lost?

If your tracking shows “delivered” but you did not receive your package, please contact the carrier first.
Then contact us at info@exziotech.com so we can assist you further.

15. Are my payment and personal details secure?

Yes. We use advanced SSL encryption and secure payment gateways to protect your information.
We never store full payment details on our servers.